Protocol and etiquette are no longer relegated to the international diplomatic community.  Knowledge of business protocol & etiquette is necessary for anyone engaged in local or global business and exchange.  We must be an enjoy for the firm we represent, equipped with knowledge and understanding of business and social customs of the person with whom we are negotiating.  It is this know-how that will bring success. TOP TEN BUSINESS ETIQUETTE TIPS 1.  Enter a room with confidence and authority.  You are in the spotlight.  Use it to your advantage.  Entering a room and quickly heading for … [Read more...]

Business Casual or Casual — That — Is The Question!

Last week my husband and I were in New York.  We were going to an incredible restaurant called “Del Frisco’s”.  This is a nice restaurant – white table clothes, great wines and a’la carte menu.  I wasn’t sure what the proper attire for this restaurant would be.  Yes, I know, I am an image coach and I should know these things, right?  But, what is proper attire in Dayton or California may not be acceptable in New York. I called the restaurant and they said business casual.  When I heard my husband repeat it over the phone, I said, “Jeans”?  I said this because the difference between business … [Read more...]

Airport Etiquette — Does it Exist?

I was flying to Florida for business a few months ago.  Since I was going to a business meeting, I was in a business casual suit.  I made sure that I wore dress flats so my feet wouldn’t kill me walking long distances in the airports.  This is how my parents taught me to dress when I fly.  And most people do dress appropriate in public while flying, but it’s amazing the things you see before, during and after a flight! I am sure the people reading this are thinking the same thing. If you travel frequently, you may have asked yourself this at one time or another: Is there airport and … [Read more...]

Theatre Etiquette

I am a proud grandparent to an 11-year-old granddaughter.  Her name is Taylor.  Now, Taylor happens to be into acting and singing.  And, of course, being her grandparent, I think she is the cat’s meow when it comes to talent.  So, when she was given the leading female role in Oliver, I couldn’t wait to see her.  Theatre etiquette doesn’t just stop at The Shuster, or Victoria Theatre.  Theatre etiquette should carry through, even in a high-school or grade school performance.  My daughter had arrived early and saved my husband and me a seat in the theatre to see Taylor perform the role … [Read more...]

Entertaining Doesn’t Have To Be A Dirty Word

Entertaining is fun – really?!  Those are the words most people are thinking.  Of  course, everyone loves to be invited to a party in someone’s home, but to do it yourself –Unthinkable!! It isn’t as scary as it seems.  I promise.  There is one key word to keep in mind, and  that word  is Fun.  Whether you are putting on a formal dinner or a cocktail party with heavy Hors d’oeuvre, fun is the main ingredient.  Plenty of preparation for successful entertaining for both Formal, and Informal entertaining is at the top of the list.  This will help keep stress levels to a minimum. Let’s do … [Read more...]

Take My Seat, Please

When I was growing up, my mother and father taught me a lot when it came to manners and respecting others. One of my earliest memories is when we were visiting my Aunt Miriam.  Yes, you heard me right – Aunt Miriam; one of my favorite names.  My two brothers and myself were sitting in our own comfy chairs at my aunt’s house when in came several adults.  My brothers and I just kept sitting in our comfy chairs, only to hear my father say, “Give your chair to the adults.”  That meant, sit on the floor.  And we did.  When my father said move, you moved! No questions asked.  We were the … [Read more...]

Social Media Protocol — The Good, The Bad & The Ugly

I was on Facebook and LinkedIn several years ago after a long day at work and a big networking event afterward.  You have been there I’m sure; an evening event starts at 5:30 p.m. and ends at 7:00 p.m.-- but not for you.  You stay an extra hour, leaving no stone unturned. Even though I was exhausted when I got home, I wanted to connect through LinkedIn with the people I had just met before I forgot.  Of course it was late at night and I was tired. Here is what it looked like when I saw what I had written the next day: “Hell John, It was gret meeting you tonight.  I look forward to … [Read more...]

The Art of “Thank You”

What three words have a total of only 14 letters yet carry a great deal of meaning?  “Please” and “Thank You". How do you feel when you get your mail and there is a card, clearly not junk mail.  It is in a hand-written envelope with YOUR name on it. You look to see if there is a return address. There is, but no name.  Who could it be from?! You tear it open, with great  anticipation. And there it is; A BIG BEAUTIFUL THANK-YOU NOTE.  It is from someone that you met for coffee last week. They asked for some help on a new project they’re promoting and you helped them.  What goes … [Read more...]

Chain Reaction

The social life of a dining etiquette professional is a lonely one.  And let me tell you why. It doesn’t matter what the event, the minute someone finds out a person trains dining tutorials they say, “Oh, no, and she’s sitting with us!?” As if the Grim Reaper were sitting down next to them, or, another classic, “Do you have to sit here?” Unless I am teaching a dining tutorial, I am officially off the clock.  That means that I do not have a ruler taped to my side, ready to pull out to smack someone’s hand for picking up the wrong fork.  I promise!  Here are just a few of the great … [Read more...]

Remember me?

Okay, how many of you have been here?  You’re at a business event and someone is coming over to talk to you.  This is a person you have met not once, but at least twice, and should know their name.  You lean over to your colleague and say “What is the name of the woman in the blue jacket approachingus” hoping they will save the day, only to hear your colleague say “I can’t remember.”  Now, you panic! Or, you’re in a restaurant, and a person that you used to know 15 years ago from the Ice Age, approaches you. They look at you and just start talking. No, they don’t say “hello, I’m Jane … [Read more...]