Protocol and etiquette are no longer relegated to the international diplomatic community.  Knowledge of business protocol & etiquette is necessary for anyone engaged in local or global business and exchange.  We must be an enjoy for the firm we represent, equipped with knowledge and understanding of business and social customs of the person with whom we are negotiating.  It is this know-how that will bring success. TOP TEN BUSINESS ETIQUETTE TIPS 1.  Enter a room with confidence and authority.  You are in the spotlight.  Use it to your advantage.  Entering a room and quickly heading for … [Read more...]

Social Media Protocol — The Good, The Bad & The Ugly

I was on Facebook and LinkedIn several years ago after a long day at work and a big networking event afterward.  You have been there I’m sure; an evening event starts at 5:30 p.m. and ends at 7:00 p.m.-- but not for you.  You stay an extra hour, leaving no stone unturned. Even though I was exhausted when I got home, I wanted to connect through LinkedIn with the people I had just met before I forgot.  Of course it was late at night and I was tired. Here is what it looked like when I saw what I had written the next day: “Hell John, It was gret meeting you tonight.  I look forward to … [Read more...]

The Art of “Thank You”

What three words have a total of only 14 letters yet carry a great deal of meaning?  “Please” and “Thank You". How do you feel when you get your mail and there is a card, clearly not junk mail.  It is in a hand-written envelope with YOUR name on it. You look to see if there is a return address. There is, but no name.  Who could it be from?! You tear it open, with great  anticipation. And there it is; A BIG BEAUTIFUL THANK-YOU NOTE.  It is from someone that you met for coffee last week. They asked for some help on a new project they’re promoting and you helped them.  What goes … [Read more...]

Chain Reaction

The social life of a dining etiquette professional is a lonely one.  And let me tell you why. It doesn’t matter what the event, the minute someone finds out a person trains dining tutorials they say, “Oh, no, and she’s sitting with us!?” As if the Grim Reaper were sitting down next to them, or, another classic, “Do you have to sit here?” Unless I am teaching a dining tutorial, I am officially off the clock.  That means that I do not have a ruler taped to my side, ready to pull out to smack someone’s hand for picking up the wrong fork.  I promise!  Here are just a few of the great … [Read more...]

Remember me?

Okay, how many of you have been here?  You’re at a business event and someone is coming over to talk to you.  This is a person you have met not once, but at least twice, and should know their name.  You lean over to your colleague and say “What is the name of the woman in the blue jacket approachingus” hoping they will save the day, only to hear your colleague say “I can’t remember.”  Now, you panic! Or, you’re in a restaurant, and a person that you used to know 15 years ago from the Ice Age, approaches you. They look at you and just start talking. No, they don’t say “hello, I’m Jane … [Read more...]